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Help, my 1Password will not open from my task bar after installing the newest OS. I have 1Password 3

CelticRey27
CelticRey27
Community Member
in 1Password 3 – 7 for Mac

I had to have the newest version of OS from Apple after I had a security problem. Now I can't get the button on my task bar to work.

1Password Version: 3.8.20
Extension Version: 3.9.20
OS Version: OS X 10.10.3
Sync Type: no iCloud

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @CelticRey27 ,

    I'm sorry that you're having trouble with 1Password! Now, I'll need to know a little bit more about where the problem is coming in. Here are a few questions that will help us track this down:

    • Is the browser extension not unlocking?
    • Are you seeing an error message? (If so, please include the error text in your reply)
    • Is the browser extension not filling?
    • If the browser extension is not filling, is this problem restricted to a single site, or is it happening on all sites?

    The more detail you can provide, the more quickly we'll be able to get this sorted out. :)

This discussion has been closed.