Sync failed from windows to iOS [New version fixed the issue]

hale

hi, i'm using 1password newest version with my iphone 6 plus ios 8.1.3 and my windows 7 pc. If i update my pass in iphone it would sync nice with my pc. But if i update password or add login through my windows it won't be updated in my iphone. What should i do? thank you

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1Password Version: 4.5.0.574
Extension Version: 4.3.1
OS Version: Windows 7 32 bit
Sync Type: Dropbox

LauraR

@hale - Can you try the following -

• Run 1Password on Windows PC.
• Select File > Repair 1Password Vault.

Please let us know if this helps. Thanks!

hale

it doesn't work...already try a dozen times for that. any other solution?

LauraR

Could you create a diagnostics report from your Windows PC and your iPhone as per these guides -

• Windows
• iOS

and email it to us at support+forum@agilebits.com.

Please can you also include a link back to this discussion. Once you've sent the Report a post here with the ticket ID will help us to keep an eye out for it. :)

hale

new version of 1 password worked so i guess it's on your side :(
Glad i didn't go through all the hassle :( Thanks anyway

LauraR

@hale - I'm so glad the new version fixed your issue. Thanks for letting us know.