Strange issue with syncing data between two computers via Dropbox [Investigation moved to emails]
I have two PC (PC1 and PC2) working under windows. 1Password was perfectly synchronizing between both up to today (through dropbox). I made changes on identities on PC1 chrome that were recorded on other computer (PC2) on chrome and 1password software.
the weird thing is that new identities can not be recorded on chrome and 1password software of the computer on which I made changes (PC1)!
dropboox is working well and I can see on PC1 and 2 that files are updated.
I tried to open a backup on PC1, to open my vault, etc. nothing is working, old identities and passwords remain on PC1...
1Password Version: 4.5.0.572
Extension Version: Not Provided
OS Version: windows
Sync Type: dropbox
Comments
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@guipetit - Could you create a diagnostics report as per this guide -https://support.1password.com/diagnostics/win.html - and email it to us at support+forum@agilebits.com. Please can you also include a link back to this discussion. Once you've sent the Report a post here with the ticket ID will help us to keep an eye out for it. :)
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@svondutch :
1. version of 1password is 4.5.0.572 as mentioned
2. I go into each website, ask to reset password, get a link by mail and once on the page to create a new password I use "generate a password" from 1P Chrome extension, I then confirm new password and click on "Save" ("Enregistrer" in french) on the 1password window appearing. and it apperas on my chrome identity list.
Do you need other specifications?0 -
@guipetit: I see that Laura is in contact with you via email, so we can continue the conversation there. Hopefully we'll be able to determine the version of the 1Password extension you have installed in Chrome, as svondutch requested. Thanks! :)
ref: XTN-24616-815
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@guipetit I'm confused. You're referring to "identities" but I think maybe your problem is not with 1Password identities but with generated passwords -- can you confirm this?
First, let us rule out a possible problem with Chrome on PC2. Can you please follow these steps?
- Start Chrome on PC1
- Navigate to a Login page
- Enter a username and password, but do NOT submit the Login page
- Click on the 1Password button
- Click on: Settings > Save new Login
- Wait for Dropbox to sync this newly created Login item to PC2
- Start 1Password on PC2
- Locate your newly created Login item in 1Password on PC2
Please let us know how it worked out. Thanks!
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@svondutch yes it worked.
here is a new summary of the problem regarding logins (and not "identities") :
I created new logins on may 18th on PC1.
they were taken in account by PC2 right away, but then PC1 forgot them, going back to may 16th logins version.
and then PC2 also went back to may 16th logins version...
==>do I have to create again new logins? how can I be sure 1password will not go back to an older?
I tried to uninstall 1password to make a new start. but it is not possible to uninstall it as it says that program is being used...
Chrome version on both PCs is 4.3.1.900 -
that means you suggest me to uninstall and re-install?
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No I haven't.
I will instal those new versions on both computers tonight and let you know.0 -
OK I 've installed versions requested. But I discovered new problems when creating generated passwords:
-new password was not recorded under "password" in the login window, but in the field "pass" or "pass2"...
-some new logins were first recorded on 1password then disappeared, whereas older versions remained...0 -
@guipetit: I see that LauraR and I haven't received a response from you via email yet. If you could answer our questions there, we'll be better equipped to get this sorted out for you. I'm going to close this discussion here so we don't confuse matters further. I look forward to hearing back from you! :)
ref: XTN-24616-815
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