Problem sync with Dropbox

Santino
Santino
Community Member
in Android

I synced with Dropbox using my iPhone, when I tried to sync with Dropbox using my android y got encyrptionKeys.js problem. It is missing.
Any suggestions?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • peri
    peri

    Hi @Santino. I'll be happy to help resolve this issue. :)

    In 1Password 4 for Android, encryptionKeys.js is a critical file. This file can be recreated in your vault using another device.

    The easiest way to resolve this error is to change your master password on your iPhone. This will recreate the missing encryptionKeys.js file that is preventing sync from continuing.

    To change your master password on your iPhone, open 1Password and go into Settings > Security > Change master password. Once you have completed the change, wait a short moment for sync to complete. Launch 1Password on Android and try sync again. This time sync should work!

    Once you've verified that sync is working again, you can go ahead and change your master password back if you like.

    Let us know how this goes! We'll be happy to help troubleshoot further if the error persists. :)

This discussion has been closed.