Licence key on second computer not working!?
Hi Guys, I've been trying to install 1Password on to my wife's computer today, and it does not like the licence, it comes up with an error stating that the licence needs to be upgraded in order to register. However on my own computer it is running fine, with the exact same licence key, and the same version (4.6.0.584) of 1Password.
Just wondering if someone might be able to point where I may be going wrong with this one :chuffed:
Cheers...
1Password Version: 4.6.0.584
Extension Version: Not Provided
OS Version: Windows 10 home edition
Sync Type: Dropbox
Referrer: kb:license-requirements, kb:upgrade-license, kb:license-requirements
Comments
-
@kharntiitar: Sorry for the trouble! To be clear, a 1Password license entitles you and up to 5 other family members living in the same household to use the version you have a license for on all of your PCs.
Occasionally 1Password can have trouble connecting to the license server due to security, network, or browser issues. It isn't clear that is the case, but it's something to be aware of. I'm sending you a private message with some information on your license, so be sure to check for that. We'll get this sorted out for you! :)
ref: 265175
0
