Error Listing Keychains

adeaux

I'm trying to sync a new secondary vault with Dropbox in the iOS app after creating it on my Mac, and I'm getting an error titled "Error Listing Keychains" (attached). Worth noting that my primary vault, which is stored in the same place as my secondary vault (Dropbox/Apps/1Password), works fine.

I briefly thought about removing the linked Dropbox account in the iOS app and adding it again, but was worried I might not get this to work again and I'd be stuck without my primary vault on my phone.

Should I remove and re-add the linked Dropbox account?

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1Password Version: 6.0.1
Extension Version: Not Provided
OS Version: iOS 9.0.2
Sync Type: Dropbox

Ben

Hi @adeaux,

Thanks for taking the time to write in with this issue. I'd like to ask you to create a Diagnostics Report from your iOS device:

https://support.1password.com/diagnostics/ios.html

Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

Once we see the report we should be able to better assist you. Thanks very much!

Ben

adeaux

Hi — I sent in an iOS diagnostic report and a Mac diagnostic report under [#VYA-56731-964]

Ben

Hi @adeaux,

Just following up here -- I see the latest message in that thread is a request from Greig for you to please send us a report from your Mac as well, however we did not receive the Mac report. Could you please try sending that again?

Thanks.

Ben

adeaux

hi @bwoodruff — I've just sent another Mac report. Let me know if any issues receiving.

Ben

Got it now. Thanks!

PeteSamson

I'm having the exact same issue - could I walk through the same steps with you guys?

PeteSamson

I have resolved - apparently I was connected to wifi and my dropbox was up to date HOWEVER I wasn't getting internet connectivity over wifi (verified when I launched safari and couldn't load google). When I was trying to connect 1password to dropbox for syncing despite the file being present it needed active internet data to establish the sync. Everything is working now.

Ben

Thanks for the update @PeteSamson! Glad to hear you were able to get it figured out. If we can be of further assistance, please don't hesitate to contact us.

Ben