Reinstalled the app after forgetting my master, but still wants the old password when syncing

dave_the_man

Trying to reinstall 1Password after forgetting the master password, following the online directions of uninstalling, reinstalling and restarting the device, but it is still asking or looking for the old password, I cannot go forward.

I am trying to my iPhone 6 as well. Same issue

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb-search:Lost password, kb:forgot-master-password, kb:master-password-not-accepted, kb:starting-over

Stephen_C

I think we need a little more explanation, please. I am puzzled by this comment in your post:

I am trying to my iPhone 6 as well. Same issue

What was the device to which you referred in the first paragraph of your post, on which you were trying to start over? I'm assuming it wasn't the iPhone.

Also, when you post again please tell us:

• If relevant, what version of 1P for Mac you are using
• What version of 1Password for iOS you are using
• If relevant, what sync method you use to sync your 1P data (Dropbox, iCloud or wifi)

Stephen

AGAlumB

@dave_the_man: Indeed, if you're syncing the same data right back, it will require the same Master Password. You have a couple options:

• Try to remember your Master Password
• Reset the data in iCloud to start over

I hope this helps. Please let me know how it turns out! :)

dave_the_man

I am using 6.0.2 of 1Password, forgot the master, am using an iPad Air 2, and realized this when attempting to use the app on my iPhone. I setup fingerprint I.D. on the iPad, but reset it to off when attempting to clear it out, implementing a "clean slate" but failing at this: uninstalling the app on both devices, restarting both devices and reinstalling on both did not reset. I am wondering if the iCloud syncing is linked to the email I am using?

I cannot remember the Master Password, hence my problem, and can't open the app now to reset any iCloud data.

AGAlumB

I am wondering if the iCloud syncing is linked to the email I am using?

@dave_the_man: Yes. You're logged into your Apple ID for iCloud. So if you reinstall the app and sync with iCloud again, you'll end up with the same data with the same Master Password. So you'll need to reinstall the app and setup a new vault with iCloud disabled. Then you can reset 1Password's iCloud data and setup iCloud Sync. :)

dave_the_man

As explained, I couldn't get into the app to reset anything, but ended up using a different email that allowed me to finally clear it, but I stuck with the new email anyway.

Thanks for the replies!

AGAlumB

Ah. Excellent! Thanks for the update. I'm glad to hear that all is well. It sounds like you should be all set, but don't hesitate to reach out if we can be of further assistance. We're always here to help! :)