1Password mini consistently has to relaunch when using chrome extension

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adepue
adepue
Community Member
edited November 2015 in Mac

Whenever attempting to use the Chrome extension for 1password, I consistently get "The 1password application was not found", and it has to relaunch 1password before I can continue.
Once it launches, things work fine again for a bit (unclear how long currently), then it has to relaunch again.

The exact message

Looking for the 1Password app

The 1Password app must be installed for the extension to work properly.


1Password Version: 5.4.
Extension Version: 4.4.3.90
OS Version: 10.11.1
Sync Type: Dropbox
Referrer: forum-search:1password consistently crashing

Comments

  • adepue
    adepue
    Community Member
    Options

    The exact message is:
    Looking for the 1Password app

    The 1Password app must be installed for the extension to work properly.

  • eva_s
    eva_s
    1Password Alumni
    Options

    Hi @adepue,

    I need a little more information to figure our what is going on. I'd like to ask you to create a Diagnostics Report from your Mac. Instructions are below:

    https://support.1password.com/diagnostics/mac.html

    Then attach the entire file to an email to us: support+forum@agilebits.com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    A short note here once you've sent the Report in will help us to keep an eye out for it. :)

    Once we see the report we should be able to better assist you. Thanks in advance!

  • Hi @adepue - thanks for sending the diagnostics report to us. I have replied to you via email and look forward to helping you resolve this issue.

    ref: EQE-73158-281

This discussion has been closed.