Doesn't work on iPad Pro

mbsneider
mbsneider
Community Member
in iOS

1Password doesn't work properly on my iPad Pro. The app will launch but I'm unable to search for entries, open any categories or show my data in any other way. When I try to open a category, the app looks like it starts to open but then promptly return to the main page. I've tried to delete and redownload but still occurs.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Aleen
    Aleen
    1Password Alumni

    Hi @mbsneider,

    Thanks for taking the time to let us know of the trouble you're having. We released 1Password 6.1.1 today to help with some crashes a few people were experiencing. Will you make sure that you have it downloaded?

    If you don't have any updates to 1Password available, or the update hasn't helped, please send us a diagnostics report to us at support+forum@agilebits.com? You can find the instructions for doing so here:
    Creating and sending a diagnostics report

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

    Thanks!

  • mbsneider
    mbsneider
    Community Member

    Thanks. Deleting the version on my iPad and downloading the new version seems to have corrected the malfunction. Glad to be up and running again!

  • Aleen
    Aleen
    1Password Alumni

    Hi @mbsneider!

    Glad that helped! I got to play with an iPad Pro and Pencil tonight--I hope you enjoy your new gear as much as I did during my trial!

This discussion has been closed.