Can't sync all data. Failed encryption error. How do I fix?

erakmike
erakmike
Community Member
in iOS

I've synced my iPad 1password vault to Dropbox but only 27 of 478 items are syncing. I tried to open the html version of my data through the Dropbox website. When I did I received an encryption error and only 27 items showed up there too. How do I fix this? Database seems to be syncing fine on my other devices. Thanks

1Password Version: 6.1
Extension Version: Not Provided
OS Version: iOS 9.1
Sync Type: Dropbox
Referrer: forum-search:Decryption failed

Comments

  • Stephen_C
    Stephen_C
    Community Member

    Please tell us the exact error message you receive.

    In the meantime this knowledge base article may help:

    Dropbox sync is not working

    Stephen

  • Aleen
    Aleen
    1Password Alumni

    Hi @erakmike,

    Have you had a chance to check out the article Stephen_C linked to? If that doesn't help you, it would be good to know the error message you're getting and if you're still using 1Password 6.1 (we released 6.1.1. yesterday :) ).

    Thanks!

This discussion has been closed.