Pro features

mcgavin
mcgavin
Community Member
in iOS

I can't get pro feature to come up with the goods inspire of reinstalling. There is no restore purchase possibility. And just dull blue folders as the additional benefit. Please help!

Comments

  • Stephen_C
    Stephen_C
    Community Member
    edited November 2015

    @mcgavin in order to restore the pro features you must be logged in to the App Store with the same Apple ID as you used when you made the in app purchase of the pro features. Are you sure that you are?

    Edit: if so, please try rebooting your iOS device and see if that helps.

    Stephen

  • mcgavin
    mcgavin
    Community Member

    I've logged in with the same correct Apple ID to buy both the ipassword App and the pro features. Rebooting the I phone made no difference sorry no go. David

  • Ben
    Ben

    Hi @mcgavin,

    So I better understand the situation: you have purchased the Pro features, not 1Password 3 Pro for iOS, correct? The Pro features for 1Password 6 for iOS are not included with 1Password 3 Pro for iOS.

    If that is the case (you've purchased the Pro features) please send us a copy of your receipt and I'd like to ask you to create a Diagnostics Report from your iOS device:

    https://support.1password.com/diagnostics/ios.html

    Attach the Diagnostics Report and receipt to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

    Once we see the report and receipt we should be able to better assist you. Thanks very much!

    Ben

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