Master Password suddenly not working on Mac or devices

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oneillmm
oneillmm
Community Member

I went to log in today on my mac and my master password is not working. I then tried to log on to my iPad and it is also not working. The password has not changed, and the hint is correct. I have been using this password for a while so I am sure it is correct. The very last thing I did on 1password prior to this was to synch my husband's vaults under his master password under his apple id. Not sure if this has anything to do with it. Weird thing is that when I signed into his vault today, everything in our shared vault is still accessible (my secondary vault shared with him). Please help!!


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb-search:master password not working, kb:master-password-not-accepted

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  • oneillmm
    oneillmm
    Community Member
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    I should also add that I read through the article and did all of the suggested activities and nothing worked. What could have happened here? Is it possible that my account was somehow compromised?

  • oneillmm
    oneillmm
    Community Member
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    1Password version: 5.4
    OS Version: 10.10.5
    Sync Type: Dropbox

  • oneillmm
    oneillmm
    Community Member
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    Never mind - I made a stupid mistake and left off a character. Should have known the problem was on my end.

  • Drew_AG
    Drew_AG
    1Password Alumni
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    Hi @oneillmm,

    I'm really glad to hear you figured it out! I have to admit, after reading your original message, I spent a couple minutes trying to figure out what might have happened. I should have just skipped to the end to see that the mystery was already solved! :lol:

    We're always happy to help, so if you ever run into more problems or have any questions, please don't hesitate to let us know! :)

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