Unable to get in

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hsears
hsears
Community Member

I get to a point with a screen that says I have another vault in iCloud and asks for a password which I do not have as I never was able to complete My initial visit to the site. Now it will not let pass this screen. Please get me to someone I can talk to.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

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  • hsears
    hsears
    Community Member
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    I do not understand

  • hsears
    hsears
    Community Member
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    i want to sign in to get started. If this app is this hard to get information from somebody, it is not for me.

  • Hey @hsears! Have you synced with iCloud in the past? We don't want to advocate that you delete the data in there unless you simply don't need it anymore. If you're sure you don't have any 1Password data you need stored in iCloud, or if you've forgotten your password, you can simply reset the data in iCloud by following this guide:

    How to reset iCloud data and start fresh

    That should help you get things sorted out. Let us know how it goes.

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