My 1 password says trial expired. I have a license and have used 1password without problems

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mbwndw
mbwndw
Community Member

Howl do I reenter my license


1Password Version: 5.4
Extension Version: Not Provided
OS Version: 10.10
Sync Type: Not Provided
Referrer: forum-search:My 1 password says trial expired. I have a license and have used 1password without problems

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  • Stephen_C
    Stephen_C
    Community Member
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    @mbwndw the first thing to do is to check this knowledge base article:

    “Trial Expired” notice (Mac)

    If you cannot find your licence you can go to this page, fill in the email address you used when you bought 1P and have your licence re-sent to you.

    Stephen

  • Megan
    Megan
    1Password Alumni
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    Hi @mbwndw,

    Please let me know if the article that Stephen linked to gave you the answers that you need. I took a look in our back office records using the email address in your forum profile, and I was able to find a license for 1Password 3 (purchased in 2009) but nothing more recent. If you purchased an upgrade using a different email address, we'd be happy to look it up for you. Please email in to support+licenses@agilebits.com with details.

    In the meantime, I'm resending your 1Password 3 license details to the address on file, just in case you need them to purchase an upgrade. :)

    ref: 253263

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