Wi-Fi sync no longer working with 6.1.1

[Deleted User]
[Deleted User]
Community Member
edited November 2015 in iOS

When I try and sync via Wi-Fi with version 6.1.1 I am not seeing my Mac computer. On the Sync screen I only see the items count. This is using my iPhone 6+ running IOS 9.1. This has been working fine up till now for years. If I use my iPad that is still running 1Password 6.0 the sync works fine. That iPad is also running iOS 9.1. I tested another iPad that was running 1Password 5.4 and that synced fine, when i updated that iPad to 6.1.1 I am having the same issue and am not able to sync.

I have tried the suggestions on the support site, but since it works fine using 6.0 and not 6.1.1 the issue seems to be the latest version.

Comments

  • Hi there,

    I'd like to ask you to create some Diagnostics Reports, one from each of your devices.

    —Mac—
    https://support.1password.com/diagnostics/mac.html

    —iOS—
    https://support.1password.com/diagnostics/ios.html

    Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

    Ben

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