ios 6.1.1 crashes iPhone

dierdre
dierdre
Community Member
in iOS

Hello, semi-frequently when I open 1Password on my iPhone 6s my iPhone locks up on the 1P splash screen and the only recourse is to reboot. This happens several times a week.

1Password Version: 6.1.1
Extension Version: Not Provided
OS Version: ios 9.1
Sync Type: dropbox
Referrer: forum-search:crashes IOS

Comments

  • Ben
    Ben

    Hi @dierdre,

    Thanks for taking the time to write in. I'm very sorry to hear about this trouble! We are aware of a problem that seems to affect primary Touch ID users where 1Password may appear stalled, and take some time to proceed past the lock screen.

    We hope to have this fixed up in an update soon.

    In the mean time if it becomes too bothersome you may want to try disabling Touch ID for 1Password temporarily (if enabled) and see if that helps.

    Thanks!

    Ben

  • dierdre
    dierdre
    Community Member

    @bwoodruff - Thanks for the feedback.

  • Ben
    Ben

    You're very welcome. If there is anything else we can do, please don't hesitate to contact us.

    Ben

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