Family Vault Dropbox/iCloud Vault Password
I created a Family Vault on my Mac using 1Password5. Both of my Primary Vault and my Family Vault are located on Dropbox.
Then I tried to sync the Family Vault with my wife's iPhone. I am stuck at the screen that says "Please unlock your 1Password data in Dropbox to continue" (Vault Password).
I have tried several passwords here. I assume this should be my Master Password. However, that is not accepted. Neither is my Dropbox password, my wife's Master Password or her Dropbox password.
I don't know if this matters, but my wife's Primary Vault is on iOS.
Thanks for your help!
MD
1Password Version: 6.1.1
Extension Version: Not Provided
OS Version: iOS 9.1
Sync Type: iCloud and Dropbox
Comments
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@moderndecay: After you login to the Dropbox account and select the vault you want to sync, you'll need to enter the Master Password for that specific vault, which is probably not the same as the Master Password you use to unlock 1Password, and perhaps not your wife's either, unless that's her primary vault.
(Un)fortunately AgileBits has neither your 1Password data nor the Master Password used to secure it, so this isn't something we can 'reset' for you to help directly. However, please try the tips in this guide as they may help you gain access again:
https://support.1password.com/master-password-not-accepted/
1Password is as secure as the Master Password you choose, but this also means that unless it is entered correctly even you will not be able to unlock it. Please let me know how it turns out. I look forward to hearing back from you!
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Thanks for explaining. I just made a new vault (and kept the pass for the new one). Appreciate your help!
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On behalf of brenty you are very welcome. :) If we can be of further assistance, please don't hesitate to contact us.
Ben
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