My iPhone 4 is not displaying the 1password app, though it is visible in settings.

Willow
Willow
Community Member
in iOS

The 1password app is suddenly no longer displaying on my 1phone 4. Though it is visible in the settings. All updates are current, I have wifi sync working, and cannot figure out what is going on. Without access to 1Password on my phone, it becomes useless. Please end my frustration and time that I have and wasting trying to fix this problem

Comments

  • Ben
    Ben

    Hi @Willow

    Thanks for taking the time to write in. I'm sorry to hear about the trouble locating 1Password on your iPhone. The most common cause of a problem like this is that the app has been (accidentally or otherwise) moved into a folder. Have you checked all of your folders for 1Password? Note that folders can consist of multiple pages of apps, so be sure to swipe left and make sure it isn't on another page of the folder.

    Please let me know how it turns out.

    Thanks.

    Ben

  • Willow
    Willow
    Community Member

    Hi Ben,
    I was hoping you would be able to give me more technical advice, no it is not lost in a folder, any other ideas would be gratefully received as to what I would do from here if this is going to be the outcome,
    Thanks
    Anne

  • Ben
    Ben

    Anne,

    When you open this link do you see an "open" button or a "cloud download" button?

    Link: https://itunes.apple.com/us/app/1password-password-manager/id568903335?mt=8&uo=4&at=10l4Hf&pt=11798&ct=site

    Please let me know.

    Ben

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