Some items are missing from Folders on iPad Pro
I have 1Password running on multiple iOS devices (iPhone, iPad Air and iPad Pro) syncing with multiple Macs over Dropbox.
It's been working perfectly except on my iPad Pro, where I noticed Folders are showing only parts of the items. I have eight regular (non-smart) Folders but all of them are showing smaller numbers of items on iPad Pro.
Item counts under Categories show the same numbers on all my devices, so it appears all items are synced but some are missing only from Folders. Disabling sync, uninstalling and reinstalling 1Password on iPad Pro didn't fix.
Can you assist?
1Password Version: 6.1.2
Extension Version: Not Provided
OS Version: iOS 8.2 (and iOS 8.1 previously)
Sync Type: Dropbox
Referrer: forum-search:iPad pro folders sync
Comments
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Hi @biscut,
Thanks for taking the time to write in. Did you mean iOS 9.2? I don't think the iPad Pro can run iOS 8. :) I'd like to ask you to create some Diagnostics Reports, one from each platform.
—Mac (one of the Macs that appears to be syncing properly—
https://support.1password.com/diagnostics/mac.html—iOS (the iPad Pro)—
https://support.1password.com/diagnostics/ios.htmlAttach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.
Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)
Once we see the report we should be able to better assist you. Thanks very much!
Ben
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Hi Ben,
You're right :) iOS versions are 9.2 and 9.1 (before the update). I will send you diagnostics.
Thanks,
Mark0 -
The support ID received is [#XMG-57782-249].
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