Unable to complete recovery for a team member

jferris
jferris
Community Member
in Business and Teams

One of our team members has lost access to their emergency kit and can't get into their account. I started the recovery process for them, and reached the point where it told him an admin needs to complete the recovery process. I clicked "Complete Recovery" for his account, and received an error popup:

Error
Failed to complete recovery.
Failed to find keyset "(omitted)"

I'm doing this from Chromium 47.0.2526.106 through the 1Password for Teams web interface.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • jferris
    jferris
    Community Member

    Although I got that error message, the team member reports that he got an approval email from 1Password and he can now log in again.

  • rob
    rob
    edited January 2016

    Hi, @jferris, and welcome to the forum!

    Thanks for the report. I'm not sure right off what happened, but could you contact us at support@1password.com with your team's domain, your email address, and the email address of the account you recovered? Including a link to this forum thread would be great too.

    I'll see if I can find anything in the logs that will help us track this down. Thanks again!

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