Master password not working on iPhone only

JohnLosse
JohnLosse
Community Member
in iOS

My Master Password gets me in on my Mac desktop, laptop and iPad, but not iPhone. I recall changing the master password a long time ago and not trying the new one until recently on the iPhone. I cannot remember the original password. What should I do?

Comments

  • Ben
    Ben

    Hi @JohnLosse,

    Thanks for taking the time to write in. Is there any data on the iPhone that hasn't synced to the other devices? If not, you can simply uninstall & reinstall 1Password on the iPhone, and then re-establish the sync.

    I hope that helps!

    Ben

  • JohnLosse
    JohnLosse
    Community Member

    I connected the iPhone to my desktop with a cable and deleted the app. Then I went to the App store on my iPhone and downloaded it. When I open it, the Master Password is not recognized. Perhaps I am not reestablishing the sync properly?

  • JohnLosse
    JohnLosse
    Community Member

    Never mind - it worked on the second try. Thanks for your help!

  • Ben
    Ben

    You are most welcome. Strange that it didn't work the first time, but I'm glad to hear it is working now. If we can be of further assistance, please don't hesitate to contact us.

    Ben

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