Read first: Previous version support information

Install error - MoveFile failed; code 5.

rdisho20
rdisho20
Community Member
in 1Password 4 for Windows

Getting this error when trying to install version 1Password-4.6.0.604 during the very first few seconds of install; immediately after receiving AVG false positive mentioned below.
**
error:**
MoveFile failed; code 5.
**
false positive:**
file "1Password-4.6.0.604.tmp" with AVG Virus Protection software.

I uninstalled the previous version via control panel. Then deleted whatever was left of the 1Password4 folders.

What other actions do I need to take to install the new version of this software?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Windows 7
Sync Type: Not Provided

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @rdisho20: It sounds like AVG may be interfering with 1Password's attempt to update using the temp folder. Is there perhaps a setting you can disable temporarily to allow the installer to complete normally?

  • rdisho20
    rdisho20
    Community Member

    Thank you brenty! I didn't think of it before, but what I did was disable my AVG anti virus software temporarily. Without any interruptions, the installer was able to complete things normally!

  • MikeT
    MikeT

    Hi @rdisho20,

    That's great to hear, thanks for letting us know. On behalf of Brenty, you're welcome.

This discussion has been closed.