onepassword-osx-helper crash only when bootable clone of startup drive mounted

kohlerd48
kohlerd48
Community Member

When I have a "clone" of my startup drive mounted and log in to my account I get a crash of the OSx helper app. 2BUA8C4S2C.com.agilebits.onepassword-osx-helper. If I unmount the drive everything works fine. I read somewhere in forum to delete 1password app from CCC clone and to exclude it from further backups. This didn't work


1Password Version: 6.0.1
Extension Version: 4.5.3
OS Version: OS X 10.11.3
Sync Type: Dropbox
Referrer: forum-search:onepassword-osx-helper crash only when bootable clone of startup drive mounted

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @kohlerd48: It sounds like you may have a couple different problems here. First and foremost, make sure you only have a single copy of 1Password that can be found by OS X, and that it's in the /Applications/ folder. If you have more than one, it will often launch the wrong copy of 1Password mini (A.K.A. Helper).

    The second issue is that whichever copy is being launched by OS X seems to be damaged. If this is the errant copy of the app, simply drag it to the Trash and restart your Mac. If you've already removed every copy of 1Password other than the one in /Applications/...well then that's the culprit! In that case, please download a fresh copy from the AgileBits website and you should be good to go. Please let me know how it turns out! :)

  • kohlerd48
    kohlerd48
    Community Member

    Thanks, I had deleted the copy of 1Password app from the clone, but that didn't seem to work. When i looked closely at the crash report I noticed that the path was <_CCCSafetyNet/Applications/1password app>. After deleting several copies of 1Password app from different safety net folders everything worked fine. Thanks.

  • AGAlumB
    AGAlumB
    1Password Alumni

    Awesome! Thanks for the update. I'm glad to hear that all is well. It sounds like you just had some hiding on you. You should be all set, but don't hesitate to reach out if we can be of further assistance. We're always here to help! :)

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