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Master Password not accepted

AGAlumB
AGAlumB
1Password Alumni
in 1Password 3 – 7 for Mac
This discussion was created from comments split from: Master Password is not working.

Comments

  • rsechrist
    rsechrist
    Community Member

    My password has stopped working. How can I fix?

  • AGAlumB
    AGAlumB
    1Password Alumni

    @rsechrist: Thanks of contacting us. I'm sorry you're having trouble with your Master Password! (Un)fortunately AgileBits has neither your 1Password data nor the Master Password used to secure it, so this isn't something we can 'reset' for you to help directly. However, please try the tips in this guide as they may help you gain access again:

    https://support.1password.com/master-password-not-accepted/

    If that doesn't help though, you will need to either restore from a backup, sync from another device, or simply start over. Please let me know how it turns out. I look forward to hearing back from you!

This discussion has been closed.