Vault Messed Up!
Help. I am using 1P 6 and suddenly cannot access my keychain which is on Dropbox. Even more worrying is that all my backups are greyed out.
the problem started with the "Database failed to backup...invalid files" warning. I then restored to an older backup without problem and got the 'Failed to unlock....' problem. Now if I try to restore, I cannot access the backups at all. The database on my iPhone is still intact and accessible. What should I do to copy and protect this immediately?
1Password Version: 6.2
Extension Version: Not Provided
OS Version: 10.11
Sync Type: Dropbox
Referrer: kb-search:database backup failed, kb:backup-faq
Comments
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@cjsogle: First, backup the data on your iPhone. It sounds like 1Password for Mac is either locked, or there's some sort of permissions issues that's wreaking havoc. The best thing to do will be to restart your Mac, reproduce the same issue, and then generate a diagnostic report and send it to support+forums@agilebits.com so we can look at the logs to determine exactly what is happening:
Sending Diagnostics Reports (Mac)
Just be sure to include a link to this forum thread and your username in the email so we can 'connect the dots'. Also, knowing your timezone and the date/time of the incident will help us find it in the logs. Knowing that your data from your iPhone is intact means there's no need to worry. We will get to the bottom of this! :)
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