I need help with removing old copies of 1password. Please be in touche with me

Michele16
Michele16
Community Member
in Mac

I am afraid of deleting the good copy I have. Yet, to update my 1password, I must remove old copies. Can we work together to remove what needs to be removed?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb:remove-multiple-apps

Comments

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @Michele16,

    Thanks for reaching out to us for help with this! We'll be more than happy to help you remove old (or extra) copies of 1Password from your Mac. :)

    First, I'd like to make sure I understand the exact situation. Are you trying to install an update for 1Password, but you receive an error message that says “Extra copies of 1Password found”? If so, it would be great if you could take a screenshot of that and post it in a reply so we can see the locations of the extra copies that were found. To include a screenshot in your reply, simply click the document button in the top of the comment field, and select the file you wish to share:

    On the other hand, if you're not seeing a message about extra copies of 1Password, can you please describe exactly what's happening? The more you can tell us about what you're trying to do, the steps you're taking to do it, and what happens, the better we'll be able to help you with that. Thanks in advance! :)

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