Just not what I had hoped!

robbiewex
robbiewex
Community Member
in Mac

I just really wanted a good password mgr for my laptop and iPhone so I didn't have that situation where my iPhone had no knowledge of a login name/password for various sites I had already set logins/passwords for on my laptop. But 1Password does not seem to be the answer.

And to make matters even worse, iPhone Mini is crashing on me consistently when it asks me to login no matter what.

Comments

  • robbiewex
    robbiewex
    Community Member

    I meant 1password Mini is crashing constantly.

  • Stephen_C
    Stephen_C
    Community Member

    @robbiewex I'm sorry that you're having rather trying problems. However, it's very difficult to diagnose what's happening without some basic information about your setup. Please tell us:

    There are always people here ready to help so do please post the additional details and I'm sure someone will get you up and running in no time.

    Stephen

  • robbiewex
    robbiewex
    Community Member
    edited March 2016

    6.1 (610005) of 1Password for Mac, Safari OS X 9.0.3.

    I reported this and I believe the crashing was found by another person supporting 1P to be due to the Sync to iCloud. It was working for a while and now Mini is crashing again so that it says "not responding" in Activity Monitor. Either launching 1Password will finally cause the Mini to crash on its own, or I need to Force-Quit the Mini app in Activity Monitor.

  • rickfillion
    rickfillion

    Hi @robbiewex,

    I'm really sorry that you've been experiencing these issues. Crashes and hangs are not ok. I would love to take a look into this. To be able to do so, I'd like two pieces of information.

    The next time that this happens, when mini beachballs and becomes useless.. I'd like you to go into Activity Monitor, select 1Password mini in the list, and use the gear button in the toolbar. It'll show a menu where one of the options is "Sample Process". If you could create a sample for me, that'd show me what mini's up to while beachballing.

    After you've done that, I'd like you to create a diagnostics report. Send both of these to support+forums@agilebits.com. Include a link to this forum thread and mention "Rick Fillion" in the email so that I get notified about it. You should receive an email from our support system nearly immediately with a request id. If you could post it to the forum as well, that'd help us jump between the systems.

    Now... all this being said... if you're using iCloud Sync (with the AgileBits Store version of the app (which you are based on 610005)), and these beachballs tend to happen after you've asked mini to unlock to save a login... then we're aware of that problem and Rudy's currently working on fixing it. I'm hoping that that fix makes it into our upcoming 6.2 release.

    I look forward to hearing from you.

    Rick

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