I purchased 1password 4 a while back but never registered.

Tommy1pw
Tommy1pw
Community Member
in Mac

Hi,
So I purchased 1password 26th December, did not register I am now on 1password 6, it's asking for a file?
I only have a key. Can you suggest how I would get this file?

Thanks

1Password Version: 4
Extension Version: 6.1
OS Version: 10.11.3
Sync Type: Not Provided
Referrer: kb:sales-faq

Comments

  • Stephen_C
    Stephen_C
    Community Member

    @Tommy1pw if you bought your copy of 1Password 4 from the AgileBits store you should have received an email with a licence file and instructions on how to apply the licence. If you no longer have that licence file you can go to this page, submit the email address you used when you bought 1Password and have the licence re-sent to you:

    I’ve lost my license. Can I look it up, or can you resend it?

    The key you have is for 1Password 3, I suspect. 1Password 4 and later use a licence file.

    Stephen

  • rickfillion
    rickfillion

    Hi @Tommy1pw,

    If Stephen's recommendation doesn't help, can you email us at support+licenses@agilebits.com and we can help you out with that?

    Looking forward to hearing from you.

    Rick

This discussion has been closed.