Primary vault vs master

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wayne_79
wayne_79
Community Member
in iOS

I recently reset my iPhone and now 1password is asking me for a primary vault password in order to sync up the old data on iCloud. I don't remember setting up the primary vault password. I do remember the master password for the app before the reset, but it doesn't work. Is there no way to access my data using the password I remember?

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  • Ben
    Ben
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    Hi @wayne_79,

    I'm sorry to hear about the trouble. In most cases the "vault password" and the Master Password used to unlock 1Password would be the same, but it is possible that they got out of sync. Did you change your Master Password at some point? If so have you tried using the old one to unlock the vault?

    Ben

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