I have a pro licence on an acount on my mac and I am using a different account on my Iphone
hello !
I am an apple worker and I have a 1passoword pro license on my mac but it is on a differnt ID than the on I am using on my phone. Because of that I can not have the pro features on my phone can it be helped ?
Could you perhaps transfer my pro features on my phone's ID that way I could use the same ID on both of my devices ?
Thanks!
1Password Version: 6.1
Extension Version: Not Provided
OS Version: 10.11.3
Sync Type: icloud
Referrer: kb:switch-from-mac-app-store, kb:upgrade-license
Comments
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Greetings @jinglow,
I suspect we've caused a little confusion along the way. On the Mac there are no Pro features. You can try out 1Password for Mac if it's downloaded from our site and the trial lasts 30 days. After that though it's the case that 1Password has to be purchased to continue using it in anything but a read-only state.
On iOS the basic app is free with some additional features behind an optional, in-app purchase. A purchase on the Mac doesn't unlock these though, it's a separate purchase. We also aren't able to assist directly with anything relating to an Apple ID - only Apple can do so. We can offer technical assistance and a moderate amount of guidance in relation to Apple App Store purchases but that's about it as we have no control or access there at all. In this case though they won't be able to help either as the two platforms aren't connected by a single purchase.
Does that help explain how the two platforms work? If you do have any questions relating to any of this please do ask :smile:
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