AmEx not accepting 1PW user name and password

tripsdad

When I go to the American Express site and have 1Password put in the User name and password, American Express tells me that my user name and or password is incorrect. This started this morning... had worked fine until then. I reset my password, put it into 1Password and it still doesn't work. When I type my User name and pasted my password, it does work... AND it appears that 1Password is typing the info correctly.

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1Password Version: 6.1
Extension Version: 4.5.5
OS Version: 10.10.5
Sync Type: iCloud
Referrer: forum-search:American Express and Firefox

jxpx777

@tripsdad Thanks for your post. I'm sorry you're having this trouble with the American Express site. I don't have an American Express account, so I will need to consult with someone that does to see if we can reproduce the problem you're seeing.

In the meantime, please update 1Password to the latest version and then save a new copy of your login information and let us know how that works for you.

Thanks for your patience.

--
Jamie Phelps
Code Wrangler @ AgileBits

tripsdad

That worked. Thanks!

jxpx777

That's great, @tripsdad! Thanks for the update!