Error installing on windows. "ShellExecutex failed; Code 1061" The service cannot accept code ..."

lhopkins2

I have 1Passord on My mac. We run Parallels virtual machin and i am trying to get it to work there too. I purchased the bundle which includes both, a few months ago. I redownloaded today but before I have to insert the key I get the error
Error installing on windows. "ShellExecutex failed; Code 1061" The service cannot accept code ..."
I cant tell you the password version below as I am not sure it even downloaded successfully
Please help
Lyn

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Windows 8.1
Sync Type: Not Provided
Referrer: forum-search:Error installing on windows. "ShellExecutex failed; Code 1061" The service cannot accept code ..."

MikeT

Hi @lhopkins2,

Do you have an anti-malware solution installed and if yes, try to disable it temporarily first and then download 1Password again from our website here: http://agilebits.com/downloads

Try to install it and see if it works.

lhopkins2

Thanks - I see the icon in the toolbar now. Appreciate your help.
Lyn

MikeT

Hi @lhopkins2,

You're welcome, be sure to turn the AV solution back to stay protected.

Also, could you tell us which AV this is, so we can keep an eye on this.