I can't open the app on my iPHone

lazohernac
lazohernac
Community Member
in iOS

Not sure what is going on here but after updating to the latest version of 1Password from the Apple App Store, I'm unable to open the application. At first, I login and the application crashed. Several times it happened and now I can't even open it, it keeps kicking me back to the homescreen. I also tried the untrusted developer fix but that doesn't help either. Please help.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • AGKyle
    AGKyle
    1Password Alumni

    Hi @lazohernac

    Sorry to hear you've having trouble.

    Are you syncing your data using 1Password for Families, 1Password for Teams, Dropbox, iCloud or Wifi?

    Warning: You should definitely not do the steps below if you do not have a copy of your data elsewhere. If this is the case, please let us know.

    If you do have your data elsewhere, you can simply remove the application and reinstall it, then set it up with an existing 1Password account (for Families and Teams) or from an existing vault (Dropbox, iCloud or Wifi). This should fix things up for you.

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