Real slow Dropbox sync

beirne
beirne
Community Member
in Android

This morning I started up 1Password on my Galaxy Tab 2 and did a sync. I needed a password that hadn't gotten to the tablet yet and was expecting a quick sync, but it tended up taking 25 minutes for the sync to complete. I'd check the status and it would show as working on band 2, band 6, etc. but no other feedback. Any suggestions?

1Password Version: 6.4b2
Extension Version: Not Provided
OS Version: Android 6.0.1
Sync Type: Dropbox

Comments

  • peri
    peri

    Hi @beirne. Thanks for reporting this problem to us. I'd like to ask you to create a Diagnostics Report from your Android device:
    https://support.1password.com/diagnostics/android.html

    Then attach the entire file to an email to us: support+android@agilebits.com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    A short note here once you've sent the Report in will help us to keep an eye out for it. :)

    Once we see the report we should be able to better assist you. Thanks in advance!

  • beirne
    beirne
    Community Member

    Thanks for the quick reply. It's looking like I have network problems at home because I'm seeing slowness on several devices, so I'll drop this request.

  • peri
    peri

    Sounds good, @beirne. If you notice this or any other problems again in the future, you know where to find us! :)

This discussion has been closed.