New iPhone login problem

prothstein

New iPhone 7. Manual login screen asks for Team URL and Account Key. I have a 1Password 6 license. I don't recall setting up a team. Please help me log in as an individual or tell me where to find my team information.

---

1Password Version: 6.3
Extension Version: Not Provided
OS Version: iOS 10
Sync Type: DropBox

Ben

Hi @prothstein

Congrats on the new iPhone! I've heard great things about it. Do you still have your old one, by chance? That would be the easiest way to sync things. If you just used 1Password on your iPhone, you likely did not have an account. If you have a 1Password subscription, you'd have an account with that. Learn more about the difference between a 1Password subscription and a standalone license.

If you have your old iPhone, I would recommend simply syncing it with iCloud:
How to sync 1Password with iCloud

If you don't have your old iPhone, there are a few things we can try.

Did you back up your device to iTunes? You can locate and restore a backup when you used to have 1Password installed and your data should also be included: https://support.apple.com/en-us/ht204184

If you don't have a backup, I'm afraid you'll have to start over from scratch. Using 1Password in your browser, you can start saving your passwords again and rebuild your collection. I would also recommend signing up for an account as we have a free 6-month promotion running right now, and that will help ensure this doesn't happen again.

I hope this helps! Let us know if you have any questions.

Ben

prothstein

Hi, Ben. Thanks for the prompt reply. Unfortunately, I did not state my problem clearly so your answer did not help. Let's try starting over.

I have used 1Password for several years. I have a standalone license and I backup to DropBox. 1Password works great on my desktop, my notebook, and my iPad. It use to work on my iPhone, but I can't get it to sync on my new phone. When I open the app, a screen appear that asks if I want to 1) sign into a 1Password account for families or teams or 2) use without an account. Should I select one of those options or is there another way to sync to my existing passwords in DropBox?

Ben

Ah, thanks for the clarification, @prothstein! Yes. You do not have an account. You'll want to select the option to use without an account. From there you can sync with your existing data in Dropbox.

I hope that helps. Should you have any other questions or concerns, please feel free to ask!

Ben

prothstein

That worked! Thanks.

Ben

Excellent. Thanks for the update. If there is anything else we can do, please don't hesitate to contact us.

Ben