Lost data on iPhone app

mango72
mango72
Community Member
in iOS

I use the free 1Password app on my iPhone. A few weeks ago I also created an account but I did not want to use it, so now that account has been frozen. I have copied my data from my iPhone to my account.
When I decided to use the account no longer, I deleted the account in my iphone app. But now all my 1Password data on my iPhone have been deleted too. When I sign in on my frozen account on my laptop, I still see my data. How can I put the data back on my iPhone?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Ben
    Ben

    Hi @mango72,

    Is the laptop a Mac running 1Password for Mac? If so I'd recommend checking the 1Password > Preferences > Advanced > Allow creation of vaults outside of 1Password accounts. Then you can copy all of your data from your (frozen) 1Password account into the Primary vault. From there you can sync the Primary vault to your iPhone:

    How to sync your 1Password data

    Alternatively you could unfreeze the account and login to it on iOS.

    Ben

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