Confusion about licensing

I have purchased MacOS license via App Store and now my account is being frozen. Any idea what to do?

1Password Version: 6.3.5
Extension Version: Not Provided
OS Version: OS X 10.12
Sync Type: Not Provided


  • brentybrenty

    Team Member

    @simon_kaluza: Thanks for reaching out. I’m sorry for the confusion! If you purchased a license for the standalone app, you don't have a 1Password Account. These are only used if you're subscribed to the service, and will be frozen after the trial unless you add payment information to your account.

    You may want to consider a 1Password subscription, since it will give you access to all of the apps, the web interface, and do away with license management and sync configuration altogether — you simply login to your account to authorize a device and access your data. But if you prefer to use the standalone app, then just don't use the account and you don't need to worry about it being frozen. I hope this helps. Be sure to let me know if you have any other questions! :)

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