Cannot establish secure connection
Hello, I was trying to connect to my account via https://1password.com/extlink/signin/ but Safari complains that it cannot establish a secure connection. Chrome does the same thing.
Then I tried to check for updates on the Mac client and when I try that I get NSURLErrorDomain error -1012, which presumably corresponds to the client not being able to establish a secure connection.
Could you help me with that please?
1Password Version: 6.3.3
Extension Version: 4.6.3
OS Version: OS X 10.12.3
Sync Type: Not Provided
Comments
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Hi @madgen - We've fixed this issue in 1Password for Mac version 6.5.5, which was just released. You can install that version directly from the website and 1Password should be working properly again. If you install it and the issue doesn't go away, click Quit in the 1Password mini prompt, then open Finder, click Applications, and move 1Password to the Trash. Now install the latest version from the website and all should be well.
Thanks for the patience on this one. Let me know if you have any other issues.
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Hello @Roman, I am afraid I can't do that because your download website also requires an HTTPS connection, which I cannot establish. As I mentioned about my original problem is via the browser (not through the extension just clicking on https://1password.com/extlink/signin/ or any other part of your website using TLS).
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@madgen - Ha, then the issue you saw was not related to a bug we saw affecting a lot of users a couple of hours ago. Apologies for misidentifying the issue.
It sounds like you're saying you can't download files via https at all. That's most likely not an issue with 1Password at all, but rather with your network setup. Is it possible that your Firewall or AntiVirus Software is interfering here? Have you recently installed software in that area or updated to a more recent version?
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