Family License purchased in 2014.

Options
hohonline
hohonline
Community Member
in Mac

I purchased a Family License of 1Password in 2014 for Windows and Mac.
Windows is working perfectly. Now I want to use it with my new MacBook Pro.
So I received an email with my license details for 1Password 6.
When I click the link for applying the license file, 1Password is showing I've got a license.
But still I get the message to buy a 1-single license and the read only mode is active.
Can you help me with that?

Thanks.

1Password Version: 6.6.4
Extension Version: Not Provided
OS Version: 10.12.4
Sync Type: Dropbox

Comments

  • beyer
    beyer
    1Password Alumni
    Options

    Hey @hohonline,

    Thanks for taking the time to reach out to us!

    It sounds like you installed 1Password from the Mac App Store on your new MacBook Pro.

    What I'd like to have you try is deleting and reinstalling 1Password. To do so, first make a backup of your data from "File > Backup" from the Menubar in 1Password, then quit 1Password and 1Password mini with the Control-Command-Q keyboard shortcut. Then, simply drag the 1Password app to the Trash from the Applications folder and empty the Trash (don't use any app cleaners, such as CleanMyMac. Just delete it the regular way so as to not risk losing your 1Password database as well). Reboot the Mac and reinstall 1Password from our https://1password.com/downloads page.

    Once installed, apply your license file.

    Let me know if this helps.

    Cheers,

    Andrew Beyer

This discussion has been closed.