Billing Subscription Failed. Same card from last year.

edited May 2017 in Purchasing

Billing to my subscription has failed.
but I used the same card from last year's sub., and last year it was not problem.
my bank actually phoned me and asked whether I made the purchase, system returned automatically failed.
they say it might be your billing system doesn't support Chinese credit card.

Inv. ID. : [removed by AgileBits]

please confirm, since this card is my only net-purchasing card.


1Password Version: latest
Extension Version: latest
OS Version: OS X latest
Sync Type: iCloud


  • FrankFrank

    Team Member

    Hi Polarose - Sorry for the troubles. I sent you over an email so we can discuss this a bit more privately. Since this is a public forum, it will be easier to continue the conversation over there. At your convenience, reply back to me so we can get this squared away for you :smile: Talk to you soon.

    ref: HWM-95335-914

This discussion has been closed.