Crashes when syncing iphone with Dropbox

aktagoe
aktagoe
Community Member
in iOS

I just noticed that my 1password on my iPhone stopped syncing for a few days now.
but over and over again when I open 1password and begins to sync with Dropbox, the app suddenly crashes.
i am on version6.8. please help

thanks

1Password Version: 6.8
Extension Version: Not Provided
OS Version: OS X 10.3.2
Sync Type: Dropbox

Comments

  • Ben
    Ben
    edited August 2017

    Hi @aktagoe,

    I'm really sorry to hear about the trouble. What other devices are you syncing your 1Password data to via Dropbox? Are any of them exhibiting similar symptoms?

    In addition to answering the above question please send us the crash logs. Here are the steps you'll need to follow:

    1. Plug your phone into your computer and sync it with iTunes.
    2. Switch to the Finder, click on the Go menu and choose "Go to Folder..."
    3. Paste the following into the window that pops up: ~/Library/Logs/CrashReporter/MobileDevice/
    4. Select all the files that begin with 1Password and drag them to Mail in the Dock to create a new mail message.
    5. Send the email to support+forum@agilebits.com and in the subject line include this text: [#AYP-82447-393]

    Once we take have the answer to that question, and have analyzed the crash logs we'll be able to give you a better idea of how to resolve this problem.

    Thanks!

    Ben

    ref: AYP-82447-393

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