Yet another instance of different counts between iOS and Mac

jch41p
jch41p
Community Member
in iOS

Hi there,

Looks like I'm experiencing yet another instance of this issue. Single vault in Dropbox. iOS app has less items than on my Desktop app, and that number is just growing as I save new passwords on my Desktop (where I primarily create new accounts).

I've used the "Erase All 1Password Data" and "Erase iCloud Data", completely uninstalled Dropbox and 1Password on both desktop and mobile, and every install still seems to sync incorrectly.

Mac: v 6.8.3
iOS: v 6.9.1

This is driving me crazy and I'm at my wit's end. Help! :)

:(

Thanks for any advice / help.

1Password Version: 6.9.1
Extension Version: Not Provided
OS Version: iOS 11.0.3
Sync Type: Dropbox

Comments

  • Ben
    Ben

    Hi @jch41p,

    I’m really sorry for the trouble. We have an extensive troubleshooting guide on Dropbox here:

    If you're having trouble syncing with Dropbox

    If none of the steps in that guide resolve the issue I’d have to suggest switching to a more reliable sync option.

    Please let us know how it turns out.

    Ben

  • jch41p
    jch41p
    Community Member

    WOOOO! HA! It was this:

    Make sure Dropbox is in the menu bar or system tray

    THANK YOU BEN! :chuffed:

  • Ben
    Ben

    That’ll definitely do it. :) Glad to hear that helped. If we can be of further assistance, please don’t hesitate to contact us.

    Ben

This discussion has been closed.