Subscription Changed From Monthly to Yearly

I keep subscriptions on a special card with just enough to cover them all, my monthly payment failed. I wanted to stay on monthly, but it switched to a one time yearly. Now I can't switch it back over, as it wants the fully yearly payment, had I known this would happen, I would have not gone the subscription route.

I've used the product for years, but I don't appreciate when companies move plans like this, now I'm stuck. It will not give me the option to go back. Does anyone know how to do this?

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  • BenBen AWS Team

    Team Member
    edited November 2017

    Hi @Sprockett

    We'd be happy to help with this but as these are public forums and we'll need to get into the details of your account this isn't the appropriate venue. Could you please send us an email to [email protected] and we'll be happy to help you get this straightened out.

    Disregard. It appears you've already sent us an email about the same topic. We'll be back with you by email as soon as we can.



    ref: /DJW-62592-324

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