IMac dead and 1 Password purchased in Apple Store trying to reinstall on another device secret key

kedersha1
kedersha1
Community Member

Purchased via Apple Store and my iMac is now dead. Downloaded another copy of 1Password to another device but it still wants secret key can't get because dead Mac and so can't use that device's browser to confirm that I own the software obviously no access to emergency file


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:IMac dead and 1 Password purchased in Apple Store trying to reinstall on another device secret key

Comments

  • sjk
    sjk
    1Password Alumni

    Hi @kedersha1,

    Really sorry to hear about your dead iMac – hope you can get it repaired/replaced!

    I see that you've also contact us through email about this and Andrew has sent you a reply so let's continue the conversation there so we're not getting support wires crossed between both places. :smile:

    ref: XYX-77447-599

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