Cannot find "+"-Button to invite other user

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AJacobsohn
AJacobsohn
Community Member
in Lounge

Hi there, I try to invite my wife to 1password but I cannot see on my account the button to invite her? It say in the description the button should be on the right hand side but I am not seeing it...Am I doing something wrong? Thx for your help. Alain

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

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  • Ben
    Ben
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    Hi @AJacobsohn

    If you are currently on an individual plan and are subscribed through Apple you will not see the “+” button as we have no way of changing your subscription from individual to family with Apple from our website. To do so you’d need to cancel your subscription with Apple, email us to let us know (support@1password.com), and then once we’ve made the changes on our end you’d be able to upgrade to 1Password Families.

    We cannot discuss any specific account details here in the public forum, but if you email us at the above address we’d be happy to assist further. If you do you’ll get an automated reply from BitBot with a Support ID. Please post that ID here.

    Thanks!

    Ben

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