The process was terminated due to an unhandled exception
Comments
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I just installed 1Password For Windows 7 and it keeps crashing about every 5 to 10 minutes. I get a display from windows that "1Password for Windows desktop has stopped working. A problem caused the program to stop working correctly. Please close the program." When I check windows events I see 2 errors each time a crash occurs:
- Error 1:
Application: 1Password.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.InvalidOperationException
at AgileBits.OnePassword.NativeMessagingHost.OpenAppStream()
at AgileBits.OnePassword.NativeMessagingHost+d__10.MoveNext()
Exception Info: System.AggregateException
at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean)
at System.Threading.Tasks.Task.Wait(Int32, System.Threading.CancellationToken)
at System.Threading.Tasks.Task.Wait()
at AgileBits.OnePassword.NativeMessagingHost.Run(System.String[])
at AgileBits.OnePassword.Program.Main(System.String[])- Error 2:
Faulting application name: 1Password.exe, version: 7.0.519.0, time stamp: 0x5a7a9dc0
Faulting module name: KERNELBASE.dll, version: 10.0.15063.608, time stamp: 0xadaa6ed6
Exception code: 0xe0434352
Fault offset: 0x000eb832
Faulting process ID: 0x41d8
Faulting application start time: 0x01d3aa5b9845ba3c
Faulting application path: [AppData Folder]\Local\1password\app\7\1Password.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report ID: 4f4bf8a4-30a1-4417-b409-a56ca02c2a21
Faulting package full name:
Faulting package-relative application ID:
0 - Error 1:
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@KenBonny: Sorry for the trouble there. I definitely don't think it's you! I hope you don't mind, but I've split you off into a separate discussion from the announcement so we can actually troubleshoot this. Can you tell me the context of where you're experiencing the crash? What were you doing at the time? Thanks in advance!
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No problem, if I encounter more errors, I'll create separate threads.
I installed the 7 alpha update via a link in the announcement thread, and it started when I ran 1Password. After about 10 or 15 errors, the errors stopped occurring.
I do have a few development tools open (Visual Studio 2017, JetBrains Rider, Sql Server Management Studio and a Visual Studio Code) next to my browser and some chat applications.
I have rebooted and then the errors start again. They also stop again after 10 to 15 occurrences.
The errors occur both while 1Password is locked and unlocked.
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@KenBonny: Thanks for letting me know. It sounds like there isn't much of a discernible pattern to it. If you're still having trouble, the best thing to do will be to restart Windows, reproduce the same issue, and then generate a diagnostic report so we can look at the logs to determine the cause:
https://support.1password.com/cs/windows-crash-report/
https://support.1password.com/diagnostics/
Please send it to support@agilebits.com and add the following Support ID (including the square brackets) to the subject of your diagnostics email before sending:
[#QTQ-33847-259]
If you’re reading this and you are not KenBonny, this Support ID is for KenBonny only. Please ask us for your own if you also need help.
This will link your diagnostics to our current discussion. Let me know once you've sent it. Once we see it we should be able to better assist you. Thanks in advance!
ref: QTQ-33847-259
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I have sent the diagnostics and Windows error logs to support@ with the ticket as subject.
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No problem. Happy to help. It directly impacts my security and ease of use.
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Hi @KenBonny,
Thanks for sending it in, we got the email and will reply as soon as we finish analyzing it.
There is an issue we're investigating where starting Chrome before 1Password would cause this to start crashing the 1Password's Native messaging processes for a while until it resolves on its own.
ref: QTQ-33847-259
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