New logins don't sync from 1password.com when using the iOS extension

hansenc
hansenc
Community Member
in iOS

I've noticed this issue more and more lately. I will create a new login say on my PC and when I go to log into that site say on a mobile device using the extension it cannot find the login. I have to actually open the 1password app first then switch back to my browser, open the extension and only then will it find the login.

Seems like the iOS share sheet extension doesn't trigger an update of the vault.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • rudy
    rudy

    @hansenc,

    Thanks for getting in contact with us. This is a known limitation of the share extension, it does not have the ability to sync, thus requiring that you open the main application in order to sync any new items onto your device.

    Rudy

  • hansenc
    hansenc
    Community Member

    @rudy well thats a bummer to hear but it is what it is. thanks for the reply.

  • Ben
    Ben

    On behalf of Rudy you're welcome. I'm sorry it wasn't the answer you were hoping for. We'll continue to look into ways we can improve in this area for the future.

    Thanks!

    Ben

This discussion has been closed.