1 pw update does not work - is still greyed out - using a MAC/firefox

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dietouristin
dietouristin
Community Member

Since this morning 1 PW is not working anymore. I tried to update (using firefox 58.0.2.) and in ad-ons there is the version 1PW 4.6.12.90
I installed the update - but the icon is still greyed out -
Does anyone know about the problem ?

I allowed agile to install ad-ons in firefox
and some other helping comments that I found online about the problem.
BUT it does not work

The icon is grey and blinking
but I cannot klick on it

Happy to read what I can do

C


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:update (4.6.12.90) in firefox 58.0.2 does not work - is greyed out

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni
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    @dietouristin: Definitely try restarting your Mac. If you're still having trouble, what "security" software or 3rd party extensions are you using? It may be that one of those are interfering. I've seen a number of cases where a corrupt Firefox profile can cause this too, so it's worth a try creating a new one to see if that resolves the issue. Let me know what you find!

  • dietouristin
    dietouristin
    Community Member
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    Hi brenty
    thank you. In the end I found the way as it follows
    I opended the app on my desktop and in "settings" I choose the possibility to install in browser
    and it worked ...
    I am very happy

    greetings
    C

  • AGAlumB
    AGAlumB
    1Password Alumni
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    Excellent! Thanks for the update.I'm glad to hear that all is well. It sounds like you should be all set, but don't hesitate to reach out if we can be of any assistance. We're always here to help! :)

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