Automatically Sync Grayed out

rleonardi
rleonardi
Community Member
in Android

Have a purchased windows desktop version since 2015. Had Iphone 6 version previously and had no sync problems with desktop. Purchased android about a month ago and it defaulted to a "Trial" mode in order to sync with desktop.

I need it to sync with my desktop today and I believe that the trial period is expired or close to expiring. How do I get my existing licensing information into the android app and get the desktop and android to sync?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:Moved from iphone to android. Can't get desktop version to sync with new android phone.

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @rleonardi: You didn't mention which sync method you're using, so it's hard to say. But in order for the Google Play store to validate your purchase and unlock the Pro Features, you'll need to be using the same Google Account where you purchased the upgrade. I hope this helps. Be sure to let me know if you have any other questions! :)

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