Cannot Log-in to Android app

BEcGGQxL
BEcGGQxL
Community Member
in Android

Hi,
it is impossible for me to log-in on your app. I have no problems on windows or in chrome.
Error message reads: communication with server not possible?! But i do have a working network connection, so no obvious problem on my side.
Phone is Samsung S7 with Andoid 8.9

Please help!
Thank you!

1Password Version: 6.8
Extension Version: Not Provided
OS Version: Andoid 8.0
Sync Type: Not Provided

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @BEcGGQxL: Thanks for reaching out. I’m sorry for the trouble! If you have any other software or settings that interfere with the secure connection to the server, you'll get an error like that. 1Password.com will reject the connection if there's a person-in-the-middle or other TLS breakage. Since you mentioned having no trouble connecting on other devices, it sounds like it's something specific to that one, so it's worth looking into. Since I see that you also emailed us separately, we'll continue the conversation there to get more details about your setup.

    ref: FMB-52169-327

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